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Guarantee
Worried the driver will not be suitable after arrival?
That is the risk most families fear. Our replacement support is written before you proceed — clear period, clear conditions, clear exclusions.
Support period
90 days
What the policy covers
- Suitability issues under the written replacement policy
- Documented misfit reported within the support period
- Coordination of the next candidate from the same screening process
What is not covered
- Employer-side cancellation after arrival
- Change of preference unrelated to suitability
- Issues caused by misconduct outside the agreed policy
- Any case excluded in the written agreement
How it works in practice
- 1Report the issue on WhatsApp within the support period
- 2Case review against the written replacement terms
- 3Replacement decision communicated in writing
- 4Coordination of the next candidate from the existing screening pipeline
We deliberately do not advertise a 'guaranteed free replacement no matter what' — that wording creates risk for both sides. Our policy is written, scoped, and shared with you before any payment.
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